2025 Programmes
Invitation To A Five-day Quality Of Service, Monitoring & Evaluation Training
The Professional Development Unit (PDU) Ghana Communication Technology University (GCTU), is pleased to invite staff of your organization to a five (5) day training in quality of service, monitoring and evaluation. The details of the programme are as follows:
Date: 23rd – 27th June, 2025
Venue: Ghana Communication Technology University
Time: 9:00 am- 3:00 pm
Fee: GHS 4,800.00 (includes tuition fee, course material, certificate and feeding)
COURSE OVERVIEW
Quality of service, monitoring and evaluation training covers the principles and practices for results-based monitoring and evaluation for the entire project life cycle. This course equips participants with skills in setting up and implementing results-based monitoring and evaluation systems including monitoring and evaluation data management, quality assessment, analysis and reporting.
Participants will benefit from the latest monitoring and evaluation thinking and practices including the results and participatory approaches. This course is designed to enable the participants become experts in monitoring and evaluating their development projects.
| Course Objectives | Course Outline |
|---|---|
| Understand Quality of Service (QoS) concept | Introduction to Quality of Service (QoS) |
| Understanding customer expectations and needs | Customer expectations and Satisfaction Framework |
| Developing Six Sigma for Quality Improvement | Develop strategies for service excellence |
| Develop project results levels | Introduction to Results Based Project Management |
| Design a project using logical framework | Fundamentals of Results Based Management |
| Develop indicators and targets for each result level | Why is RBM important? |
| Track performance indicators over the life of the project | Results based management vs traditional projects management |
| Evaluate a project against the set results | RBM Lifecycle (seven phases) |
| Develop and implement M&E systems | Areas of focus of RBM |
| Develop a comprehensive monitoring and evaluation plan | Base Survey in Results based M&E |
| Use data analysis software (SPSS) | Data Quality |
| Collect data using mobile data collection tools | Quantitative Data Analysis – (Using SPSS) |
| Carry out impact evaluation | Impact Assessment |
TARGET AUDIENCE
This course is designed for Researchers, Project Staff, Development Practitioners, Managers and Decision Makers who are responsible for project, program or organization-level monitoring and evaluation.
For further details on how to register, kindly contact our office on the following numbers / email us to request for a registration form. Tel: 0202698359 / 0501341945.
Email: cpd@gctu.edu.gh / ahackman@gctu.edu.gh
