A 3-Day Training in Certificate in Front Desk Competency

The Professional Development Unit, Ghana Communication Technology University, is pleased to invite the general to a three (3) day training in Front Desk Competency. The details of the programme are as follows:

Date:     28th -30th April, 2025
Fee:       GH₵ 2,500.00 (includes; tuition, course materials, feeding and certificate)
Venue:  Ghana Communication Technology University, Tesano- Accra
Time:    9:00 am- 4:00 pm 

COURSE OVERVIEW

The Front Desk Competency course equips participants with the essential skills needed to excel in customer-facing roles such as receptionists, office assistants, and hotel desk attendants. This course focuses on both hard and soft skills, including effective communication, time management, technology use, and problem-solving. Participants will learn to handle customer inquiries, manage office operations, and utilize technology to improve efficiency. With an emphasis on professionalism and customer service excellence, this course ensures participants make a positive first impression and succeed in any front desk or customer service role.

LEARNING OUTCOMES

By the end of the course, participants will be able to:

• Demonstrate Strong Communication Skills
• Utilize Technology Efficiently
• Provide Excellent Customer Service
• Manage Time and Priorities
• Handle Difficult Situations with Professionalism
• Maintain Professionalism and Etiquette
• Understand Front Desk Roles and Responsibilities

COURSE CONTENTS

• Front Desk Role and Reception Procedures
• Communication and Etiquette
• Building Professional Skills
• Professionalism and Grooming
• Time Management and Customer Service Excellence

WHO SHOULD ATTEND

This course is designed for Staff in Public and Private Organizations, Senior/Junior Administrative Staff/Secretaries, Receptionists, Office Assistants, Customer Service Associates, Hotel Front Desk Staff, Administrative Professionals, Individuals Seeking a Career in Customer Service, Small Business Owners etc.

For further enquires, kindly contact CPD on 0556511788/0202698359 Email; cpd@gctu.edu.gh / vagbugblah@gctu.edu.gh/ahackman@gctu.edu.gh